Partial System Outage

Uptime over the past 90 days. View historical uptime.
Portal ? Operational
90 days ago
99.99 % uptime
Today
Historical ? Operational
90 days ago
99.98 % uptime
Today
Live CME - Aurora DC3 ? Operational
90 days ago
99.95 % uptime
Today
Live US Equities - Secaucus NY4 ? Operational
90 days ago
99.98 % uptime
Today
Live OPRA - Secaucus NY4 ? Major Outage
90 days ago
99.93 % uptime
Today
Live ICE - Aurora DC3 ? Operational
90 days ago
99.91 % uptime
Today
FTP ? Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Carrier Maintenance Outage
Resolved - One of our internet carriers in DC3 scheduled a last minute maintenance window which caused a brief interruption to some customers at approx. 05:32 UTC and reoccurred again at 06:01 UTC. This would have impacted only live customers subscribed to CME or ICE. Any customers impacted by the interruption would be able to reconnect to restart their subscriptions.
Oct 30, 11:30 UTC
Oct 29, 2025
Unrecovered gaps in Live data for Nasdaq TotalView
Postmortem - Read details
Oct 31, 01:31 UTC
Resolved - Today at 18:35:29 UTC (2:35pm ET), our primary live gateway for Nasdaq TotalView (XNAS.ITCH) had an unrecovered gap while processing upstream data. This manifested in MBO data having the `F_MAYBE_BAD_BOOK` flag set, and MBP-10 & MBP-1 books being unstable while they underwent natural refresh. The missing data is not recoverable on the customer side.

This did not impact historical data or captures, nor did it impact other feeds such as Nasdaq Basic.
Oct 29, 21:47 UTC
Partial outage of Live CME and ICE data
Resolved - This incident has been resolved.
Oct 29, 19:47 UTC
Monitoring - We have finished failing over to our secondary live data gateways for both CME and ICE.
Some customers may have been disconnected as part of the failover process, but can reconnect.

Historical data and captures are not impacted by this issue.
Oct 29, 17:00 UTC
Identified - There was an outage of Live CME and ICE data.
For CME (GLBX.MDP3), one of our two primary production gateways had no data from approximately 16:07 -- 16:23 UTC.
We are working on restoring data for ICE and understanding the full impact
Oct 29, 16:37 UTC
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Maintenance on historical access to IFEU.IMPACT and NDEX.IMPACT datasets
Completed - The scheduled maintenance has been completed.
Oct 23, 00:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 21:00 UTC
Scheduled - As part of our upcoming changes to the IFEU.IMPACT and NDEX.IMPACT datasets, we will be rolling out the new normalization format to these datasets.

During the maintenance window, access to IFEU.IMPACT and NDEX.IMPACT data through the historical API will be limited to an end time of 2025-10-22T00:00:00Z. Data before this time, other datasets, and the live API will not be impacted. After the maintenance window is over, this data will be available again (as normal).

More information about the change is available on our blog post here: https://databento.com/blog/upcoming-changes-to-ifeu-and-ndex-data-normalization
Oct 14, 17:54 UTC
Oct 22, 2025
Upstream issue with OPRA data
Resolved - There were no issues for the rest of the trading day. SIAC OPRA has reported that they will revert to their production facility for trading tomorrow.

More information from SIAC OPRA available here: https://www.nyse.com/siac/opra/alerts#110000952166
Oct 22, 20:52 UTC
Monitoring - We have resolved the issue internally and customers should be able to re-connect and access OPRA data. (Clients were disconnected as part of the failover process.)

Latencies may be higher than typical for the remainder of the day.

Intraday replay over the Live API does have the whole day's history, but there is no data for 17:44 -- 17:49 UTC from the period where SIAC OPRA was failing over their systems.

The Historical API and PCAP services are not affected.
Oct 22, 18:05 UTC
Identified - We have identified that our primary OPRA handler did not recover from the upstream failover, and we need to fail over our live data gateways to their backups.
Oct 22, 17:55 UTC
Monitoring - We are seeing data from OPRA resume as of ~17:49 UTC. We will continue to monitor both our system and SIAC OPRA's alerts.

SIAC OPRA reports:
"OPRA failed over to secondary data center to restore normal processing as of 1:50pm. OPRA is now processing normally."
Oct 22, 17:51 UTC
Identified - SIAC OPRA has identified an issue with their systems and is failing over to their backup datacenter. We will continue to provide data as soon as they have completed this operation.

More information available here:
https://www.nyse.com/siac/opra/alerts#110000952166
Oct 22, 17:48 UTC
Oct 21, 2025
AWS outage - third-party services
Resolved - This incident has been resolved.
Oct 21, 13:15 UTC
Monitoring - We're noticing that there may be some side effects across our services caused by the global AWS outage today. Although we do not use AWS EC2, it appears that some of our third-party services providers (such as Intercom and Slack for chat support) are experiencing intermittent slowness, likely as a result of the AWS outage.

If you are having trouble with chat support, we can also be reached at our support email address.
Oct 20, 17:42 UTC
Oct 20, 2025
Oct 19, 2025

No incidents reported.

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