Resolved -
This incident has been resolved.
Aug 28, 14:49 UTC
Monitoring -
All affected dedicated connectivity customers have been moved to a new BGP endpoint.
We are continuing to monitor for issues and investigate the original cause of the issue.
Aug 28, 10:28 UTC
Identified -
The authentication issues are resolved, so clients connecting over internet should see service restored.
We are continuing to investigate the BGP issues affecting customers over dedicated connectivity.
Aug 28, 08:45 UTC
Investigating -
We're currently investigating an issue where live authentication is timing out for datasets in NY4.
We are also seeing BGP failures in NY4.
Aug 28, 07:59 UTC