We are continuing to monitor for any further issues.
Posted Feb 02, 2026 - 13:21 UTC
Update
We have identified and solved the issue, and have migrated XNAS.BASIC to a new host.
Connected customers are required to restart their connections.
Posted Feb 02, 2026 - 13:19 UTC
Monitoring
We have migrated the XNAS.BASIC gateway to a new functioning host - it will, however, require manual reconnection on the client side.
Clients are instructed to manually restart their connections to be redirected to the new host. Clients will NOT be automatically disconnected. Not regarding replay: Data prior to this point should be available over the historical connection for backfill, but will have been lost on the live endpoint.
Posted Feb 02, 2026 - 13:19 UTC
Investigating
For the live XNAS.BASIC dataset, cmbp-1, cbbo-1s, cbbo-1m, ohlcv messages are not being published.
XNAS.ITCH is unaffected. Historical data is unaffected.
Posted Feb 02, 2026 - 11:33 UTC
This incident affected: Live (Live US Equities - Secaucus NY4).