Batch download subsystem is unavailable

Incident Report for Databento

Resolved

The incident has been resolved. Historical, batch, and FTP services appear to functioning properly.
Posted Mar 16, 2025 - 16:16 UTC

Monitoring

The issue appears to be resolved. Some batch jobs that were incomplete overnight may take a while to finish. We're monitoring the situation before closing the incident window.
Posted Mar 16, 2025 - 15:36 UTC

Update

We'll be temporarily stopping our historical, FTP, and portal services to fix this issue. The site will be momentarily down.
Posted Mar 16, 2025 - 14:47 UTC

Update

We are continuing to work on a fix for this issue.
Posted Mar 16, 2025 - 09:43 UTC

Update

We are continuing to work on a fix for this issue.
Posted Mar 16, 2025 - 09:43 UTC

Identified

The issue is related to changes made during the earlier maintenance window and a fix is being implemented.
Posted Mar 16, 2025 - 09:42 UTC
This incident affected: Portal, Historical, and FTP.