Issues with live authentication and historical gateway

Incident Report for Databento

Resolved

We have addressed this issue and our systems are now stable.

Posted Dec 16, 2025 - 20:59 UTC

Update

We've identified some intermittent issues affecting the portal, historical, and live gateways after recovering from an authentication issue. We are monitoring these issues as our systems recover.

Posted Dec 16, 2025 - 19:45 UTC

Monitoring

We have addressed the issue and are monitoring the results.

Posted Dec 16, 2025 - 19:05 UTC

Investigating

We are currently investigating an issue where authentication is failing for new live connections.

Existing connections are not affected.
The historical backend is not affected.

Posted Dec 16, 2025 - 18:56 UTC

This incident affected: Live (Live CME - Aurora DC3, Live US Equities - Secaucus NY4, Live OPRA - Secaucus NY4, Live ICE - Aurora DC3).